Terms of Service - GroomDen
GroomDen Terms of Service
Please Read Carefully
To protect your interests, please review these terms and conditions carefully. If you have questions regarding your rights or need clarification, please contact our Customer Support team (details available on our Contact Us page) before placing an order. We recommend printing and keeping a copy of these Terms for your records.
By placing an order and purchasing products from GroomDen via www.thegroomden.com, you enter into a legally binding agreement based on these Terms and Conditions. These terms affect your rights and obligations, so please read them thoroughly.
These Terms of Service (“Terms”) govern the purchase and sale of products offered by GroomDen (“we,” “us,” or “our”) through this website. The price of the products, applicable delivery charges, and taxes (if applicable) are set out on the Order Form at checkout.
In compliance with applicable consumer laws, you have the right to cancel your order under certain circumstances, as outlined in Section 9 below.
Key Points:
- Carefully review these terms before completing a purchase.
- Contact us for clarification on any aspect.
- Print and retain these Terms for your records.
1. Interpretation
1.1 In these Terms:
- "Conditions" refer to this set of Terms and Conditions.
- "Contract" means the agreement between you and GroomDen for the sale of products.
- "Goods" refer to the items you order from GroomDen.
- "Order" refers to your request for products submitted via our website.
- "Order Form" is the electronic form you complete and submit at checkout.
1.2 Reference to legal provisions includes applicable amendments, re-enactments, and regulations.
2. Basis of Sale
2.1 GroomDen agrees to sell and deliver, and you agree to purchase, only the products specified in your order, subject to our acceptance of the order.
2.2 Orders are subject to acceptance. An order is only confirmed upon receiving an email or written confirmation from us.
2.3 GroomDen reserves the right to refuse or cancel any order at its sole discretion.
3. Orders
3.1 Orders must reflect accurate pricing, availability, and payment authorization.
3.2 GroomDen reserves the right to correct pricing errors or inaccuracies and will notify you before proceeding with any changes to your order.
3.3 All product descriptions and specifications provided on the website are accurate to the best of our knowledge. However, minor variations may occur.
4. Pricing and Payment
4.1 Product prices are listed on the website and are subject to change without notice.
4.2 If a price adjustment occurs after your order, we will notify you to confirm acceptance of the updated price.
4.3 Payment must be made using the provided payment options during checkout.
5. Delivery
5.1 Delivery timelines are estimates and subject to logistics and stock availability.
5.2 GroomDen is not liable for delays caused by factors beyond its control.
5.3 Risk of product damage or loss transfers to you upon delivery.
6. Returns, Cancellations, and Refunds
6.1 You have a 14-day cooling-off period after receiving your order to cancel or return products in their original, unused condition.
6.2 Exclusions apply to customized or personalized products.
6.3 Refunds for eligible returns will be issued to your original payment method.
7. Liability
7.1 GroomDen is not responsible for indirect or unforeseeable damages arising from the use or inability to use its products.
7.2 Product warranties, where applicable, do not affect your statutory rights as a consumer.
8. Communication
8.1 Communication from GroomDen will be delivered via email or other electronic systems.
8.2 Ensure your email address is accurate at the time of order placement to avoid missed notifications.
9. General
9.1 Any disputes will be resolved efficiently, and if necessary, legal action must take place under the jurisdiction applicable to GroomDen.
9.2 GroomDen reserves the right to update these Terms periodically.
For further questions, please contact us via our Contact Us page.