Refund Policy - GroomDen
Thank You for Choosing GroomDen!
If you’re reading this, you’ve either ordered (or are about to order) one of our premium grooming products—and for that, we sincerely thank you! Your support means the world to us, and we are fully committed to providing you with the highest quality products and top-notch customer service.
At GroomDen, your satisfaction is our priority. If for any reason you’re not completely happy with your purchase or decide to return it, we’re here to help. Simply contact us at wecare@groomden.com, and we’ll take care of the rest.
Our Customer-Centric Policies
No-Questions-Asked 14-Day Return Policy
We offer a hassle-free 14-day return policy. Whether the product didn’t meet your expectations or you’ve had a change of heart, you can return it to us within 14 days for a full refund or exchange.
30-Day Warranty for Unopened Products
We stand behind the quality of our products. If you receive a defective or damaged item, we’ve got you covered with a 30-day warranty for all unopened products. Let us know, and we’ll make it right.
How to Return a Product
- Contact us at wecare@thegroomden.com and let us know you’d like to return a product.
- Ensure the product is in its original condition and send it back within 30 days.
- Provide proof of purchase (your order number).
Please note:
- You are responsible for the product until it reaches us. Be sure to get proof of shipping and insurance for your return to ensure it’s protected in transit.
- Once we receive and inspect your return, we’ll notify you via email and issue a refund to your original payment method within 5-10 days, or we’ll send you a replacement item.
We’re Here to Help
At GroomDen, we aim to make your shopping experience as smooth as possible. If you have any questions, concerns, or feedback, don’t hesitate to reach out to us we’d love to hear from you!
Thank you for being part of the GroomDen family. Your trust inspires us to keep delivering the best in men’s grooming!
Warm regards,
The GroomDen Team